This Privacy Policy supplements the Rules of Use on the website https://roboprogram.com/ (hereinafter: “Website”) of the company Roboprogram LLC with headquarters in Novi Sad, dr Miodraga Lazića no. 13, Identification number 20943416 (hereinafter: company) and changes it in the part related to the protection of personal data, all with the aim of harmonizing with relevant regulations in the field of personal data protection. This Privacy Policy serves to explain to the users of the website what data the company collects, how it uses that data, as well as to provide all other important information related to the protection of personal data, and related to searching the company’s website.
1. Data Collected
If the user of the website sends an inquiry to the company available on the Contact page – Consultations, an email message to the official address of the company – office@roboprogram.com or another available official address of the company, the company receives information that the user shares.
The user of the website as a customer in the online store submits the following data to the company as the seller – name and surname, address, email and phone number. With the help of the mentioned data, the company as a Seller will be able to deliver the ordered goods to the Buyers, as well as to inform the Buyers about the current status of the order.
The user of the website as a customer in the online store, in the procedures according to the rules for product complaints and cancellation of the purchase, provides the company as the seller with the data necessary to make a decision on the outcome of the complaint, i.e. return or exchange of goods.
The Online Store collects only necessary, basic data about Customers and data necessary for business operations and user information in accordance with good business practices and in order to provide quality service.
Finally, when visiting the website, certain personal data can be automatically collected from the user’s device. This includes information such as IP address, device type, unique device identification number, browser type and broader geographic location. Also, information can be collected about how the user’s device behaves on the Internet, including individual pages and links accessed.
2. Why and how the company processes the collected data
All the above data about the users of the website are collected and processed based on the user’s consent/consent.
Personal data collected through a user’s inquiry sent through the Contact page – Consultations, an email message received at the company’s official address – office@roboprogram.com or another available official company address, is processed by the company for the purpose of responding to the user’s inquiries. It is considered that there is consent to this Privacy Policy and Rules of Use in every case of using the Internet page, including in the case of sending inquiries through the Contact page – Consultations or email messages to available official addresses of the company.
The personal data that the user of the website as a customer enters in the order form is collected and processed by the company as a seller within the online store exclusively for the purpose of realizing the order received. The buyer gives his consent to the collection and processing of data for the stated purpose by sending the order to the seller.
The personal data that the user of the website as a customer enters in the complaint list, the company as a seller within the online store collects and processes exclusively for the purpose of implementing the complaint procedure and creating a record of received complaints that is kept in accordance with Art. 55th century 6 of the Consumer Protection Act. The customer gives his express consent to the collection and processing of data for the stated purposes by submitting a complaint.
The personal data that the user of the website as a customer enters in the purchase withdrawal form is collected and processed by the company as a seller within the online store exclusively for the purpose of recording changes in the circulation of goods, possible replacement or return of purchased goods. The buyer gives his express consent to the collection and processing of data for the stated purposes by signing the Purchase Cancellation Form.
The company collects and processes all the mentioned data about users for the purpose of enabling easier searching of the Internet site.
Finally, the collected data is also processed on the basis of the legitimate interest of the company to detect and eliminate errors and technical problems that may occur in connection with the search of the Internet site. On the same basis, the user’s data can be processed in case of possible abuses, as well as their prevention.
3. Data retention period
The company does not store collected personal data longer than the time necessary to realize the purpose for which they were collected, i.e. not longer than the time for which there is consent of the user.
4. Security of collected data
The Company will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of customer personal data. The online store will store personal data provided by customers on secure servers (password and firewall protected). All electronic transactions made by customers will be encrypted. Data transmission over the Internet is inherently insecure and the Online Store cannot guarantee the security of data sent over the Internet. Customers are solely responsible for saving passwords and user details, if they open an account in the company’s online store.
5. What are the rights of the website user
It is considered that the users of the website are hereby informed that according to the Personal Data Protection Act (hereinafter: ZZPL) they have the following rights:
- the right to be informed about the collection and processing of personal data,
- the right to access data that has been collected,
- the right to correct personal data, in case of incompleteness or inaccuracy,
the right to have collected personal data deleted, - the right to revoke consent for processing personal data, when consent is the basis for processing,
- the right to object to the processing of personal data,
- the right to object to the processing of personal data,
- the right to file a complaint with the Commissioner for Information of Public Importance and Protection of Personal Data, if the user believes that his rights have been violated.
In order to exercise the aforementioned rights, you can contact the company via the email address – office@roboprogram.com or another available official address of the company. If the user exercises the right to revoke consent, this will not affect the permissibility of data processing that was carried out on the basis of consent before the revocation. After revoking the consent, the user’s personal data will be permanently destroyed.
The website contains company and third-party cookies that enable users to use the website in an easier way. Some of the mentioned cookies are also used for the purpose of analytics, placing certain advertisements or proposing certain news. During the first visit to the site, the User will be shown a notification about all the cookies that the company uses, what data they take and for what purposes. All cookies are classified into the following categories: necessary, for improving the website, marketing, statistics and others. Without non-accessible cookies, it is not possible to search and use the website. For all other cookies, there is a possibility of not/accepting their use. If the user does not accept certain cookies, it will not prevent him from using the website, but it may affect the functionality of its use. More detailed information can be found in the Cookie Policy, which will be displayed during the first visit to the website and where individual settings of certain categories of cookies that are not inappropriate can be made.
6. Amendments to the Privacy Policy and its entry into force
The Company reserves the right to change or supplement the Privacy Policy from time to time without notice. The company can inform users about important changes and additions via email or by publishing them on this presentation. By using any content of this website, the user is considered to be familiar with the latest rules.
This Privacy Policy is valid from November, 2023.